1. How do I place an order?

Browse products, select size/quantity, click "Add to cart", then complete checkout with your shipping and payment details. You’ll receive an order confirmation email after checkout.

2. Can I change or cancel my order after placing it?

We process orders quickly. Contact us as soon as possible at info@petalsea.com with your order number — we may be able to cancel or change the order before it ships. If it has already shipped, follow our returns instructions after delivery.

3. How will I know my order was received?

You’ll receive an automatic order confirmation email with your order number and summary right after checkout. If you don’t receive it, check spam or contact info@petalsea.com.

4. Why was my payment declined?

Declines commonly happen due to incorrect card details, bank fraud protection, or insufficient funds. Try another payment method or contact your bank. If you need help, email info@petalsea.com with details.

5. Can I add a promo code after I place an order?

Promo codes must be entered at checkout. If you missed a code, contact info@petalsea.com quickly — we may be able to apply it before the order enters processing, but it’s not guaranteed.

6. Do you offer gift notes or gift wrapping?

Gift notes are available at checkout. Gift wrapping is offered during select seasons or promotions — details appear on product pages or at checkout when available.

7. In what currency will I be charged?

You will be charged in the currency displayed at checkout. For international orders, your card issuer may apply currency conversion fees separate from our checkout total.

8. Can I place an order over the phone?

We handle orders online for security and speed. If you require phone assistance, contact info@petalsea.com and we’ll advise on available options.

9. What is your shipping policy?

At Petal & Sea, we are committed to delivering your items as smoothly as possible. Please review our shipping information below before placing your order.

10. Order processing time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped and you will receive a confirmation email with tracking information when available. Please note: During high-volume periods (such as sales or holidays), processing times may be slightly extended.

11. Shipping times (estimated)

Because Petal & Sea also sells other brands, items may also ship directly from our trusted suppliers. Estimated shipping times are as follows:

• United States: 3–10 business days
• Canada, Australia, UK: 7–15 business days (where applicable)
• International Orders: 7–25 business days (where applicable)

12. Shipping costs

Shipping costs are calculated at checkout and may vary based on your location and order size. Occasionally, we offer free shipping promotions, which will be clearly stated on our website and/or appear at checkout.

13. Tracking information

Once your order ships, you will receive an email with tracking details. Please allow 1–3 days for tracking updates to appear, as carriers may take time to scan packages into their system.

14. Customs, duties & taxes

Petal & Sea LLC is not responsible for any customs fees, duties, or taxes imposed by your country. These charges are the customer’s responsibility.

15. Incorrect address

Please ensure your shipping address is correct at checkout. Petal & Sea LLC is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

16. Lost or delayed packages & contact

If your order is delayed beyond the estimated delivery timeframe, please contact us at info@petalsea.com. We will gladly assist in tracking your package or finding a solution.

17. What is your return window?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

18. What condition must returned items be in?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

19. How do I start a return?

To start a return, you can contact us at info@petalsea.com or by initiating a return via the returns flow linked in your order confirmation. Please note that returns will need to be sent to the return address that is provided by Customer Care.

20. Where do I send returns?

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

21. Who pays return shipping?

If your return is accepted, we’ll send you a return shipping label (per the policy text). For initial questions, contact info@petalsea.com.

22. Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

23. Exceptions / Non-returnable items

Certain types of items cannot be returned, like goods (such as candles), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, such as flammable items. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

24. Exchanges

The fastest way to ensure you get what you want is to make a separate purchase for the new item and return the item you have, once the return is accepted.

25. European Union right to cancel

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

26. Refund timing

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info.petalsea@gmail.com.

27. What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal (including PayPal Pay in 4), Apple Pay, Google Pay, and buy-now-pay-later services such as Afterpay, Klarna, and Zip. Availability may vary by region and product.

28. Is it safe to use my card on your site?

Yes. We use HTTPS and trusted payment processors to protect your card details. We do not store full card numbers on our servers; payment data is tokenized by the payment provider.

29. Pay in 4 — PayPal Pay in 4

PayPal Pay in 4 allows eligible customers to split their purchase into four interest-free payments through PayPal. Select PayPal at checkout and choose the Pay in 4 option if available — approval and terms are provided by PayPal.

30. Afterpay

Afterpay splits your purchase into four interest-free installments due every two weeks. Choose Afterpay at checkout and complete the quick sign-up and approval through Afterpay. Late fees and regional rules may apply — see Afterpay terms for details.

31. Klarna

Klarna offers flexible pay-later options (for example Pay in 3, Pay in 30, or other interest-free installments depending on availability). Select Klarna at checkout and follow Klarna’s flow for approval and terms.

32. Zip

Zip (and Zip installment options) allows you to split purchases into scheduled payments. Choose Zip at checkout and follow the provider’s authentication/approval steps.

33. How are refunds handled for pay-later payments?

Refunds are issued to the original payment method. For pay-later services (PayPal Pay in 4, Afterpay, Klarna, Zip), we coordinate with the provider to update or cancel upcoming payments; you may still owe installments until the provider processes the refund per their terms.

34. Can I split payment across multiple methods?

Split-payment across multiple methods in a single checkout is typically not supported. If you need to divide payment, place multiple orders or contact support to discuss options.

35. How do I find the right size?

Each product page includes a size chart and fit notes. Measure a similar item you own and compare to the chart. If unsure, contact info@petalsea.com with body measurements and the product name for guidance.

36. Do items run true to size?

Fit varies by style. Read the product’s fit description and customer reviews for real-world feedback. Model height and their size are often shown on the product page.

37. What if it doesn't fit?

Return the item within the 14-day window per our returns process and place a new order for the desired size to secure availability.

38. Do you offer extended sizes?

Available sizes vary by product. Use collection filters to find extended sizing where offered.

39. Do I need an account to order?

No — you can checkout as a guest. Creating an account saves addresses and speeds future orders, and lets you view order history.

40. How do I reset my password?

Use "Forgot password" on the sign-in page. Enter your account email to receive a reset link.

41. How do I delete my account?

Contact info@petalsea.com with your account email and request deletion; we’ll verify your identity and proceed according to privacy regulations.

42. Do you have a loyalty program?

We may run a loyalty program and promotions from time to time — check the Loyalty or Promotions page for current programs and terms.

43. How do I use promo codes?

Enter promo codes at checkout in the "Promo code" field. Codes are subject to expiration, minimum spend, and product exclusions as stated in each promotion.

44. Why won't my code work?

Common causes include expiry, minimum spend not met, or exclusions. If it looks valid, email info@petalsea.com with a screenshot of the cart and the code for assistance.

45. Where are you located?

Petal & Sea operates online and ships from our fulfillment center. For physical store or pop-up locations (if any), check the Store Locator or Contact page on our site.

46. How can I contact customer service?

Email us at info@petalsea.com. Include your order number for fastest service. Support hours are listed on the Contact page.

47. Do you offer wholesale or large orders?

Wholesale or corporate orders can be discussed via our sales channel or the contact email. Provide order volume and timeline and we’ll respond with availability and pricing.

48. Do you sell gift cards?

Yes — digital gift cards are available in preset amounts and are delivered to the recipient by email with instructions to redeem at checkout.

49. How is my data protected?

We use HTTPS and industry-standard protections. We only collect data necessary to process orders and improve service. See the Privacy Policy in the site footer for details.

50. Do you share or sell my data?

We do not sell personal data. We share information with service providers for shipping, payments, and marketing under strict contracts and protections.

51. How do I request my data?

Email info@petalsea.com with "Data Request" and we’ll process requests to access, correct, or delete personal data per applicable privacy law after verifying identity.

52. How should I care for my clothing?

Care instructions are provided on each product page and garment label. In general: wash cold with like colors, avoid bleach, tumble-dry low or hang to dry, and iron at low heat if needed.

53. How do I care for swimwear and delicates?

Rinse swimwear after use, hand wash gently, and lay flat to dry away from direct sunlight. For delicates, follow the garment care label or opt for professional cleaning when in doubt.

54. I didn't get an order confirmation — what now?

Check spam/junk folders. If you still don’t see an email, contact info@petalsea.com with your name, order amount, and date of purchase — we’ll locate your order.

55. My tracking number doesn't update — why?

Carriers can take 1–3 days to scan packages. If tracking remains inactive after 48 hours from the shipment email, email info@petalsea.com with your order number and tracking code.

56. My order arrived damaged — what should I do?

Take photos of the packaging and the item, then contact info@petalsea.com with your order number and images. We’ll review and make it right if the item is defective or damaged.

57. Do you ship internationally?

Yes — we ship to many international destinations. See the Shipping section above for estimated transit times. If your country is not available at checkout, email info@petalsea.com to inquire.

58. Who pays customs & duties?

Customs fees, duties, and taxes are the responsibility of the recipient and are not covered by Petal & Sea LLC.

59. Can international orders be returned?

Yes — international orders can be returned under our returns policy, but return shipping costs and customs-related complications may apply. Check the Returns section and contact info@petalsea.com for help.

60. Are sale items final?

According to our policy, sale items cannot be returned (sale items are non-returnable). Gift cards are also non-returnable.

61. How do I apply for press or influencer partnerships?

Email partnerships@petalsea.com (or the contact address on our site) with your proposal, audience metrics, and creative ideas — we review partnership requests regularly.

62. Where can I read the full policies?

Full policies (Shipping Policy, Refund Policy, Privacy Policy, Terms of Service) are available through the site footer. The Shipping and Refund policies used on this page are taken directly from Petal & Sea's policy pages.